A job well done is not always referring to a job well documented.
In many cases with oilfield service jobs, the actual work at the job site is just the beginning of the process. All that happens afterwards, i.e. signoffs, submitting records, billing the client, it can all become an entanglement of unending delays and paperwork. It’s not uncommon that weeks can pass until all prerequisites are completed to begin invoicing a client for the service completed. This lag doesn’t only slow down your revenue but works to strain client relationships and company accountability.
At the center of all these operations is the field ticket, connecting execution in the field to processing in the office. Often becoming a bottleneck when managed manually, digital solutions to the field ticket can serve as a lever to discover clarity and efficiency in your operations.
A Time Sink You Didn’t See Coming
On paper, everything can seem straightforward. But the process of manually transferring this paper ticket in between hands and locations can be a grueling process for all individuals involved. Considering the unpredictability of this process, with tickets being left in trucks, and clients not being available for signatures at certain times of the day, how can a business sustainably rely on this method of documentation?
All these delays can be invisible in the moment of completion, but it will certainly reflect in your cashflows and team morale once things begin to go south. Multiply these effects across all your field teams, and administration becomes quite a challenge.
Real-Time Documentation: Adaptability with Speed
Digital field tickets
can change timing entirely. Having picked out the correct software, a technician can go through the entire field ticketing process before even leaving their job site. All the details needed, including services provided, hours spent, and materials used, are all logged digitally into the platform, often through a mobile device.
Now, instead of waiting for physical delivery, the data is transferred through the cloud instantly, removing delays between job completion and ticket submissions. The office can now begin reviewing and processing tickets the moment they arrive in the system, with no driving or chasing signatures.
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Tune-Up of the Approval Chain
Traditionally, approvals turn out to be slow and fragmented. Tickets are being passed around from person to person, either in person, or by email, and this can take ridiculous amounts of time! Someone in the chain can be unavailable, and this alone can throw off this procedure, leaving plenty of downtime in the place of productivity.
Field ticket software serves to streamline this process entirely. Built-in digital approval workflows allow tickets to be routed to the appropriate personnel immediately, with notifications alerting approvers of any outstanding actions. And even better – these tickets can be approved from anywhere, mobile, tablet, or laptop. The approvals that once took days, can now be completed in minutes from request.
Reducing Errors That Stall Billing
One of the most common causes of delayed invoicing is usually incomplete or inaccurate data on a ticket. Be it that the ticket is missing a line item, or lacks a signature that was crucial for handovers, all of this can add so much unneeded time to operations.
Many problems that are found with paper tickets are solved once introduced to digital solutions, where field can be made mandatory, and forms can adapt dynamically to job requirements, ensuring that irrelevant information isn’t displayed as clutter. In short, this system can guide users to create clean and precise field tickets from beginning to end.
Client Satisfaction
While all internal things are very important to your business, the customer side is also important to consider. When client receive timely reports and clearly documented work, they begin to build a strong trust in their service provider. This transparency can go a long way in creating long-lasting bonds with clients and retaining many returning customers. Long delays and inconsistencies in documentation on the other hand, can raise many doubts about the integrity of your organization.
These digital oilfield tickets support a great B2C relationship in providing built-in GPS logs and timestamps, not only protecting your company from disputes, but also building high levels of professionalism in what you do. It shows your clients that you really are serious about service delivery.
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The Ripple Effect
Speeding up approvals doesn’t just help the financial side of your business; it can work to impact your entire organization. Faster billing means great revenue recognition, which in turn supports higher cashflow, getting your organization higher turnover to reinvest in gear, hiring, and growth.
All while these effects ripple throughout your organization, administration won’t be burning out as much chasing signatures and rewriting data, having less delays in documents and less back-and-forth with other teams.
A field ticket may be the smallest item in your operations, but it is just as valuable as your biggest piece of equipment, playing the biggest role in how fast you can move from field to the invoice.
Digitalizing your approach to field ticketing removes guesswork and unnecessary steps that were taken before, creating a streamlines approach to modern oilfield service operations. Because the work has already been done. You shouldn’t have to wait to get paid for it.
