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Frequently Asked Questions

Welcome to the RigER Frequently Asked Questions (FAQ) page! Here you will find answers to some of the most common questions we receive about our oilfield service and equipment rental management software. RigER is designed to help businesses in the oil and gas industry streamline their operations and improve their bottom line. Our software offers a comprehensive suite of features, including field ticketing, asset management, dispatching, and invoicing, all in one easy-to-use platform. Whether you’re a new user exploring the software or a long-time customer looking for support, we hope this FAQ page will provide helpful information and solutions to your questions.
Q: What is RigER?
A: RigER is an oilfield equipment rental and services software that helps companies manage their assets, inventory, and workflows, from Field Tickets to management Dashboards.
Q: What are the key features of RigER?
A: Key features of RigER include rental management, service management, asset management, inventory management, and document management. The software also includes reporting and analytics tools to help businesses track their performance and make data-driven decisions.
Q: How can RigER benefit my oilfield business?
A: RigER can help businesses improve operational efficiency, reduce costs, and increase revenue. By providing a centralized platform for managing operations, RigER can help streamline processes and improve communication across different departments.
Q: Is RigER customizable to my business needs?
A: Yes, RigER is customizable to your specific business needs. The software can be tailored to your workflows, assets, and inventory, and can be integrated with other systems such as accounting or ERP software.
Q: How long does it take to implement RigER?
A: The time it takes to implement RigER varies depending on the size and complexity of your organization. Implementation may take several weeks or several months, depending on the level of customization required.
Q: Is training and support provided with RigER?
A: Yes, RigER provides training and support for users, including onsite training, online training, and documentation. Technical support is also available to assist with any issues or questions.
Q: Is RigER compatible with mobile devices?
A: Yes, RigER is compatible with mobile devices, allowing users to access the software from anywhere and at any time.
Q: What are some examples of companies that have successfully implemented RigER?
A: Examples of companies that have successfully implemented RigER include mid-sized oilfield service companies in North America. These companies have reported improvements in efficiency, visibility, and profitability as a result of using RigER.
Q: How secure is my data with RigER?
A: RigER is designed with security in mind, with features such as role-based access control, data encryption, and regular backups to ensure the safety and security of your data.
Q: What are some best practices for implementing RigER in my business?
A: Best practices for implementing RigER include conducting a thorough assessment of your organization’s needs, engaging stakeholders early in the process, providing training and support for users, and continuously evaluating and optimizing the system. It’s also important to establish clear workflows and processes to ensure the software is being used effectively and efficiently. Regularly reviewing and analyzing performance data can help identify areas for improvement and help maximize the benefits of using RigER.
Q: How does Field Ticket work on a Field Technician side?
A: Field Technicians can access their schedules, job details, and relevant documents through the RigER mobile app. They can update job status, submit time sheets, and capture signatures and images on the app. FT can also use the app to request equipment and inventory, and create work orders and invoices on-site.
Q: What dispatching a job looks like in RigER?
A: Dispatching a job in RigER involves creating a work order, assigning it to a field technician, and scheduling the job. The field technician is notified of the job details and can access them on their mobile app. The dispatcher can track job progress and update the work order as needed.
Q: Can a Field Ticket be created on a mobile phone?
A: Yes, RigER’s mobile application allows Field Techs to create and update Field Tickets from their mobile phone. This feature increases efficiency and productivity by allowing field workers to access and update job details in real-time, from anywhere.
Q: Can documents be signed digitally in RigER?
A: Yes, documents can be signed digitally in RigER using the mobile app. Customers, field technicians, and other stakeholders can sign work orders, invoices, and other documents using their mobile devices. The documents can also be electronically signed via DocuSign or PandaDoc.
Q: What type of tickets does RigER work with?
A: RigER works with various types of tickets, including work orders, service tickets, and rental tickets. These tickets can be customized to your business needs and can include relevant details such as equipment, inventory, and billing information.
Q: How RigER Integrates with QB?
A: RigER integrates with QuickBooks (QB) to streamline accounting and finance processes. The integration allows data to flow seamlessly between the two systems, reducing manual entry and errors. RigER supports various QB functions, including invoicing, payments, and financial reporting.
Q: How do you track equipment location and availability?
A: RigER includes a robust asset management system that allows you to track equipment location, availability, and maintenance schedules. The system includes real-time tracking, alerts for maintenance and repairs, and a dashboard for monitoring asset utilization.
Q: What is a Utilization report in RigER?
A: A Utilization report in RigER provides insights into the usage of rental equipment over a period of time. It shows how much an item has been rented out and how much idle time it has had, allowing businesses to track the efficiency of their equipment and identify areas for improvement.
Q: How are Invoices generated in RigER?
A: Invoices can be generated in RigER by creating a new invoice from a field ticket or by selecting one or more field tickets and generating a batch invoice. The software allows for customization of invoice templates and settings to suit specific business needs.
Q: How can we track rental days that are not yet billed in RigER?
A: RigER allows users to track rental days that have not yet been billed through the system’s rental calendar, which shows equipment availability and rental periods. This helps businesses stay on top of their billing and avoid missed revenue opportunities.
Q: What is the process of transferring our data to RigER?
A: The process of transferring data to RigER typically involves exporting data from existing systems and importing it into RigER using the software’s data migration tools. RigER provides guidance and support throughout the data transfer process to ensure a smooth transition.
Q: What is RigER Academy?
A: RigER Academy is an online learning platform that provides users with training resources and educational materials on how to use the software effectively. The platform includes video tutorials, user guides, and other resources to help users get the most out of RigER.
Q: Do you track subrentals in RigER?
A: Yes, RigER allows users to track subrentals by creating subrental orders and invoices. The software also includes features to manage rental rates, availability, and maintenance for subrented equipment.
Q: Can I reserve equipment for a future job in RigER?
A: Yes, RigER allows users to reserve equipment for future jobs by creating reservations in the system’s rental calendar. This helps businesses manage their equipment availability and plan ahead for upcoming jobs.
Q: What is the process for PO approvals in RigER?
A: Purchase order (PO) approvals in RigER involve submitting POs for approval to designated approvers within the organization. Approvers can review and approve or reject POs directly in the system, and can add comments or notes as needed.
Q: Do you support barcoding in RigER?
A: Yes, RigER supports barcoding for rental equipment and inventory items. The software allows users to scan barcodes to quickly and accurately track and manage their assets.
Q: How do you make sure that damaged equipment will not be sent to client’s location?
A: RigER includes a pre-dispatch inspection process, where the equipment is inspected before it is dispatched to a job site. Also if equipment status is “for Repair” the unit is not available in the system for renting out. This process ensures that damaged equipment is not sent to the client’s location. In addition, RigER allows for ongoing equipment inspections to ensure that equipment is maintained and repaired as needed.
Q: What types of maintenance reports are available in RigER?
A: RigER includes a maintenance schedule and dashboard, which allows users to view maintenance activities and track upcoming maintenance tasks.