Oilfield rentals and service operations involve intensive and frequent communication with customers: either it is a request for a quote or new job order or maintenance of the equipment at the location. In many cases, it is a request for an additional piece of equipment, swap of working units, or even replacement of damaged assets. Timely response and clear communication with the client play a crucial role in building trust and long-lasting relationship.
Today we have plenty of communication channels: from cell phone calls and texting to enterprise chats and bots. Information is coming from different sources and gets spread around in Excel spreadsheets, papers, messages, and emails. Have you ever been in a situation when you got lost in finding some detail about client’s request? No worries, everybody has.
See how to keep everything organized and accessible in seconds.
The riger® Service Call Module allows to track customers requests, assign tasks to other employees, and notify clients about open calls in one integrated system. Having all customer details in the database gives the ability to create a new service call in seconds in your mobile device and send it for execution to the next responsible person.
Keep track of service call statuses on a dashboard and automatically receive morning report about open calls.
Here is how it works:
At the end of the day what Service Call Module brings to the table is ability to:
Simple, yet powerful way to keep everything on track.
Manage Equipment Rental Operations
Be Always in Control