Sales event is the initial stage for most new jobs in the Oilfield. Having the ability to timely and easily manage necessary information alongside with flexible quoting mechanisms available when initiating a sales process can give your company the edge over its competitors.
The riger® software has a powerful sales module, which is consists of:
The Rental Service Agreement (RSA) is the document that gathers all the information necessary for a rental job – including client and location information, equipment, consumables, services, and the prices for those. A part of RSA also serves as a quote for the client. In fact, multiple quotes can be generated within a single RSA by just modifying applicable information.
Price management is one of the most important aspects of the sales process. The sales personnel must be able to provide a potential client with a precise quote and make pricing (and other) adjustments to that quote as a result of negotiations.
There is a very powerful pricing mechanism in riger® that allows to make the price management process easy. There are three main levels of pricing that construct this mechanism:
While the first two documents – Price List (PL) and Price Agreement(PA) are dedicated documents for defining prices (with the PA having a higher priority over the PL), the last one – the Rental Service Agreement (RSA), is the document that represents the actual unique job for a single client/location. The RSA picks up prices either from the PA – if those are in place (hence the higher priority) or the PL – if no Price Agreement is available for the selected client. It also allows to manually edit/input the prices, thus having the highest priority of pricing by overriding the ones from PAs or PLs
Other useful features include Discounts, Pricing by Client Divisions, Setup of Different Rental Periods, Billing Cycles, Volume Pricing, etc
Having the that in place will allow the sales personnel to generate accurate quotes according to the client requirements and needs.
The riger® CRM
While still being in an evolving stage, riger® CRM is already a tool that not only simplifies the tracking and management of your customer relations but also allows to have a lot of tasks automated, such as RSA/Quote(s) generation based on initially negotiated information from the lead.
Unlike other CRM systems, riger® CRM is designed specifically for Oilfield Operations. Its main focus is to have the standard CRM functionality enhanced and, at the same time – simplified and fine-tuned just for the Oilfield Operations. This ensures ease of use and saves a lot of precious time.
In a nutshell – riger® CRM allows to build a database of leads, or in other words – sales opportunities, and track actions and history of those. It enables generating sales events for the qualified leads with the appropriate information needed for the particular job, and eventually generate an RSA and provide the customer with an accurate quote. While the information flows from leads – to – sales event – to – RSA/quote, this however does not mean that the sequence of steps has to be this way. All three steps (documents) are stand-alone and can be created independently.
From the management perspective riger® CRM accumulates and stores a history of actions for the whole sales personnel, thus allowing to generate/run reports and see which areas/sales representatives perform better than others and what aspects require additional focus.
Aside the sales operations for rental jobs, riger® also allows to perform direct sales of own equipment/inventory. The process is very simple and there are three documents involved:
Manage Equipment Rental Operations
Be Always in Control