The RigER Field Technician Dispatch
Having current information about Field Technicians’ availability is as important as about equipment availability. Being able to schedule jobs with the right Field Technician who is a good fit for the job will ensure quality of service and client satisfaction.
Same as with equipment availability, RigER has several tools that provide information about field personnel, for example:
- Dispatch FT dashboard – a dynamic dashboard that shows availability and historical information about each Field Technician/Supervisor – with their tickets
- Field Technician Calendar – a calendar that shows availability information for Field Techs and allows users to add days off or injured days
- Skills/Qualifications and Certificates – create a “personnel file” for each Field Technician to indicate their skills and qualifications, which might be required for certain types of jobs. Also, add certification information with expiry dates, when applicable. This information will then be available in different reports.
- Billable/Payable hours – every ticket contains fields that can be used to enter the Billable/Payable/Overtime/Per Diem and Bonus hours spent on the assigned job. This will allow users to track time for each Field Tech and use that information in Reports, Payroll calculation, etc. It is also possible to add the same information about crew members to any ticket.
The RigER Job Schedules
Automating recurring tasks saves a lot of time. It can be helpful for a dispatcher to be able to schedule recurring services. The RigER software has a scheduling mechanism that allows creating schedules and automating tasks. Schedules can be created either for Field Tickets or Rental Tickets of a type of Service. The scheduling mechanism is flexible enough to let dispatchers define the exact recurrence pattern required for ticket generation – for example: daily, weekly, monthly, on a specific day(s) of the week or month and so on…
There is much more that can be said when talking about how RigER handles dispatching operations, and a few paragraphs are just simply not enough. Contact us, schedule a demo, and let us show you how RigER can help boost your dispatching (and not only…)