In riger® you can easily initiate and manage both Equipment Rentals and Field Service jobs. The main difference between the two types of jobs (and tickets) is that in the case of a Field Service job having rental equipment in ticket is optional. A typical field service ticket has different service items and allows to enter and track employee/crew time, consumables, parts, and other items that may be required to perform the work.
A very simple scenario of a service job is represented in the image below:
Assets that generate revenue and require tracking are called Items in riger®. Examples of an item are the Rental Units with their unique Unit Numbers, Goods, Materials, etc. To be able to track service delivery and retain history of service jobs, riger® has another special type of an item – Service Item.
When you schedule a delivery of services a service ticket is created in the system. Depending on the situation, you can create as many service tickets as required. These tickets (see image) are grouped by jobs (Rental Service Agreements), and all tickets pertaining to one job are generated from within the RSA.
There are two different types of service tickets you can create in riger®. Both serve the same function with a slightly different interface and the underlying mechanism.
The two types are:
Recurring Services scheduling
If you have a recurring service to provide, you can schedule an automatic service ticket generation in riger®. The automation feature eliminates the need to manually create service ticket each time. All you need to do is to define the schedule for the recurring services. And, whenever a Service Invoice is generated, services from all those tickets will be included in the invoices as long as they have occurred during the time period of the invoice.
Employee time tracking
The Field Service ticket in riger® allows tracking employee time while are on the job. There are two different information tabs that allow to track employee time. The first one is dedicated for recording the job time in other words – the time the field technician spends providing the service. It is called the Time tab.
The second tab allows to add crew members to the ticket and record their individual time spent working on specific service with split into billable and payable hours and per diem.
Here’s an example of the Crew tab with time tracking for two employees
All the time tracking information is available in the Business Analytics and HR modules, and can be exported for payroll purposes as well as used in a series of standard reports.
There are a lot of other tools and automation mechanisms in place that apply to Field Service Provision, including, but not limited, to the following:
And much more…
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