Here’s a situation for you:
A rental unit has just been returned by a client. Your crew inspect it and write out their report and schedule it for repairs and then the documentation has to travel through multiple departments before reaching its final destination in a spreadsheet or filing system. Later that month, somebody in a different department needs that report and has to go through multiple channels to try to get their hands on it. Meanwhile, repairs are overdue and the status of the unit is unclear.