Field Service Operations Management (FSM)

In RigER, a powerful FSM software, you can easily initiate and manage both equipment rentals and field service jobs, each tailored to fit various operational needs.

The key difference between the two is:

• Field service jobs do not require rental equipment on the ticket.
• A typical field service ticket includes items such as:


• Employee or crew time tracking
• Consumables
• Parts and materials
• Other billable or tracked items needed to complete work

This flexibility makes field service jobs ideal for maintenance, repairs, and other labor-driven services — all of which are efficiently managed through RigER’s Software FSM capabilities.

Below is an example of how a typical field service job is structured in RigER:

Assets that generate revenue and require tracking are called items in RigER. An example of items are rental units with their own unique:

• Unit numbers
• Goods
• Materials
• Other specifications

Tracking service delivery and retaining history of service jobs has been made easier by RigER with the special use of service items.

When you schedule a delivery of services, a service ticket is created in the system. Depending on the situation, you can create as many service tickets as required. These tickets are grouped by jobs called Rental Service Agreements (RSAs), and all tickets pertaining to one job are generated from within the same RSA.

This structured workflow is a key advantage of using FSM software, helping teams stay organized and efficient as they manage multiple service tickets under a single job.

Creating service tickets in RigER can be a key advantage for your business’ competitive edge, but it is important to know the differences between the two.

If you have a recurring service, you can schedule tickets to be generated automatically. The automation feature eliminates the need to manually create a service ticket each time.

All you need to do is define a schedule for your recurring services. Whenever a service invoice is generated, services from all those tickets will be included in the invoices as long as they have occurred during the time period of the invoice.

The Field Service ticket in RigER allows tracking employee time spent performing work an essential function of effective FSM software. There are two different information tabs that can be used to track an employee’s time.

A time tab is used to record job time, i.e. the time the field technician spends providing the service.

The Crew Tab allows a user to add crew members to tickets while recording their individual time spent working on services, split into billable and payable hours, along with per diem.

Below is an example of a crew tab with time tracking for two employees:

All time tracking information is available in the Business Analytics and HR modules and can be exported for payroll purposes, as well as used in a series of standard reports.

There is a number of other tools and automation mechanisms in RigER that apply to Field Service Management (FSM), including, but not limited to the following: