How TOG Systems Uses RigER to Track Equipment in Real Time

TOG Systems is a rental business in Western Canada with 20+ staff which provides communication services to remote locations of Oil & Gas companies. They specialize in rentals of cellular and satellite services, communication towers, 2-way radios and other telecom hardware. Key roles supporting the rental operations: dispatchers, field technicians, operations managers and accountant reporting to financial controller.

Company’s management acknowledged that implementation of the right ERP platform would be a perfect solution to optimize business processes, service calls tracking and ensure timely invoicing.
“Connecting the main office and the field ops in one system that would also integrate with existing accounting software were our ultimate goal,” said General Manager Tamara Fricke.

With a number of Operations Management Solutions on the market, the company had to start somewhere and ended up testing 5 solutions in 5 years.
“Although some products helped us to track telecom equipment and others to invoice our clients, one product wasn’t able to deliver on all our business requirements in a timeframe and at the optimal to us cost. So, we kept looking,” – Tamara said.

After the initial meeting with RigER, the TOG Operations team saw the potential in RigER and signed up for a trial version to make sure our platform would meet all their requirements. It turned out to be successful. At the next meeting, we presented a detailed implementation plan on how RigER can solve TOG’s business problems.
RigER Oilfield Operations Management Suite helped TOG Systems optimize business processes, improve tracking and ensure timely invoicing.
“Learning a new system is always a challenge but the level of support and responsiveness of the RigER team makes it easy. After several months of using the new system, we are seeing the benefits of tracking equipment in real time and now get our invoices out to our clients much quicker…and with increased accuracy,” concluded Tamara Fricke.