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CASE STUDY // TELECOM EQUIPMENT

How TOG Systems uses RigER to track equipment in real-time

About TOG Systems
TOG Systems is a rental business in Western Canada with 20+ staff which provides communication services to remote locations of Oil & Gas companies. They specialize in rentals of cellular and satellite services, communication towers, 2-way radios and other telecom hardware. Key roles supporting the rental operations: dispatchers, field technicians, operations managers and accountant reporting to financial controller.
Requirements
Company’s management acknowledged that implementation of the right ERP platform would be a perfect solution to optimize business processes, service calls tracking and ensure timely invoicing.
“Connecting the main office and the field ops in one system that would also integrate with existing accounting software were our ultimate goal,” said General Manager Tamara Fricke.

Key challenges

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Unique specifications and attributes such as frequency, serial numbers, MAC numbers

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Distance between service locations, often up to 1,000km from the back office

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High standards of requirements from clients with 24/7 operations during peak seasons

Right Fit

With a number of ERP solutions on the market, the company had to start somewhere and ended up testing 5 ERP solutions in 5 years.
“Although some products helped us to track telecom equipment and others to invoice our clients, one product wasn’t able to deliver on all our business requirements in a timeframe and at the optimal to us cost. So, we kept looking,” – Tamara said.
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What TOG Systems expected from the operations management solution:
  • Software with high level of customization
  • Connecting office with the field in one platform which integrates with accounting software
  • Real-time tracking of equipment following rig movements
  • Invoicing clients for batch drilling and tracking invoices in their accounting software

RigER Solution

After the initial meeting with RigER, the TOG Operations team saw the potential in RigER and signed up for a trial version to make sure our platform would meet all their requirements. It turned out to be successful. At the next meeting we presented a detailed implementation plan on how RigER: Digital Oilfield Rentals software can solve TOG’s business problems.
RigER: Oilfield ERP helped TOG Systems optimize business processes, improve tracking and ensure timely invoicing.
“Learning a new system is always a challenge but the level of support and responsiveness of the RigER team makes it easy. After several months of using the new system, we are seeing the benefits of tracking equipment in real time and now get our invoices out to our clients much quicker…and with increased accuracy,” concluded Tamara Fricke.

What TOG Systems got as a result

  • Customizable software that “understands” the specifics of the Oil & Gas rental business
  • Fast implementation process with ability to make changes to the software to meet specific rental business needs of the telecom services
  • Personalization and customization with short development cycle to adjust to the needs of the growing and changing business
  • Ability to track telecommunications equipment following oil rig movements in real time and invoice clients for batch drilling and track those invoices in the company’s billing system

What the Client Says

“It was pretty impressive. Having an affordable solution with that level of customization and support was something that we have not been able to find until RigER.”
Want to know how RigER can help your business?